1. Introduction
This Privacy Policy explains how Xinsen, the trading and systems design brand operated by Kunming Xinsen Trading Co., Ltd., collects, uses, stores, and protects personal information. We are committed to handling your data with care, transparency, and respect, and we have written this policy to help you understand exactly what information we process and why.
By visiting our website at https://www.xinsen.lol, contacting us, or engaging our sourcing and logistics services, you acknowledge that you have read this policy. If you do not agree with any part of it, please discontinue use of the website and refrain from providing personal information to us.
This policy applies to all personal information we collect through the website, through email and telephone communication, and through any other channel we use to conduct business. It is designed to comply with applicable data protection laws and to reflect our internal commitment to responsible data stewardship.
We encourage you to read this policy in full so that you understand the types of information we process, the reasons we process it, the parties we may share it with, and the choices available to you. Our goal is to give you clear and meaningful control over your information while still allowing us to deliver the sourcing and logistics services you expect from us.
2. Who We Are
Kunming Xinsen Trading Co., Ltd. is a technology-led sourcing and supply organization in the Computer Systems Design and Related Services industry. We design and operate the digital and logistical systems that connect overseas buyers with a vetted network of manufacturers, growers, and suppliers across Yunnan and the broader Southwestern region of China.
Our registered address is Room 1109, 11th Floor, Julong Building, No. 33, Renmin Middle Road, Wuhua District, Kunming - 650000, China. Our primary contact email address is connect@xinsen.lol, and our telephone number is +19595884434.
For the purposes of applicable data protection laws, Kunming Xinsen Trading Co., Ltd. acts as the data controller of the personal information described in this policy. This means we determine the purposes and means of processing the data we collect.
3. Information We Collect
We collect several categories of information depending on how you interact with us. The information we collect generally falls into three groups: information you provide directly, information we collect automatically, and information we receive from third parties.
Information You Provide Directly
- Contact details such as your name, company name, email address, telephone number, and job title when you submit an enquiry, request a quotation, or reach out through our contact form.
- Transaction information including product specifications, order volumes, shipping addresses, and payment-related references needed to fulfil a sourcing or logistics engagement.
- Communication content including messages, feedback, and any attachments you send to us by email or through the website.
Information Collected Automatically
- Device and usage data such as your IP address, browser type, operating system, referring pages, and the pages you view on our website.
- Log data including the date and time of your visit, the duration of your session, and the actions you take while browsing.
Information From Third Parties
In some cases we may receive information about you from our business partners, logistics providers, or public sources, for example to verify a shipping address or to complete a customs declaration. We use this information only to the extent necessary to provide our services.
4. How We Collect Information
We collect information in a number of straightforward ways. Most of the information we hold is provided directly by you when you contact us, submit an enquiry, negotiate an order, or participate in a sourcing engagement. This includes information you share by email, by telephone, through the contact form on our website, and through any written agreement we enter into with you.
We also collect information automatically as you navigate the website. This happens through standard server logs and through the limited use of cookies and similar technologies, which are described in more detail later in this policy. Automatic collection helps us understand how the website is used so we can improve its performance and content.
Finally, we may collect information from third parties in the normal course of business. For example, a freight forwarder may confirm delivery details, or a trade reference may provide information relevant to a transaction. Whenever we receive information from a third party, we treat it with the same level of care as information you provide to us directly.
5. How We Use Information
We use the personal information we collect for a limited and clearly defined set of purposes. These purposes are connected to operating our business, delivering our services, and complying with legal obligations. Specifically, we may use your information for the following purposes:
- To respond to your enquiries and provide quotations for sourcing, sampling, and logistics services.
- To prepare, execute, and manage purchase orders, supply agreements, and delivery schedules.
- To communicate with you about your account, your orders, and any changes to our services or terms.
- To process payments and to maintain accurate business and accounting records.
- To arrange shipping, customs clearance, and delivery of goods to your designated location.
- To improve our website, our systems, and the quality of the services we provide.
- To comply with applicable laws, regulations, and legal processes.
- To protect the security and integrity of our website and our business operations.
We do not sell your personal information, and we do not rent or trade it for marketing purposes. Any use of your information beyond the purposes listed above will be undertaken only with your consent or where permitted by law.
We limit access to personal information within the Company to the employees and contractors who need it to perform their duties, such as account management, logistics coordination, and customer support. All personnel are bound by confidentiality obligations, and access is reviewed on an ongoing basis.
6. Legal Bases for Processing
Where applicable data protection law requires us to identify a legal basis for processing personal information, we rely on one or more of the following grounds:
- Performance of a contract: We process information as necessary to prepare and perform the agreements we enter into with you, such as purchase orders and supply contracts.
- Legitimate interests: We process information to operate and improve our business, to respond to enquiries, and to maintain the security of our systems, provided that your rights do not override these interests.
- Legal obligation: We process information as required to comply with tax, customs, accounting, and other legal or regulatory requirements.
- Consent: In limited circumstances, such as certain types of marketing communication, we may rely on your consent, which you may withdraw at any time.
If you have questions about the legal basis for any specific processing activity, you may contact us using the details provided at the end of this policy.
9. Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the reason it was collected.
For example, information related to a purchase order or supply agreement is retained for the duration of the contract and for a reasonable period afterward to satisfy accounting, tax, and customs requirements. Enquiry information that does not result in a transaction is retained for a shorter period, after which it is securely deleted or anonymized.
When personal information is no longer needed, we securely dispose of it by deletion or anonymization. If you would like information about the specific retention period applicable to your data, please contact us using the details below.
10. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption of data in transit, and regular review of our security practices.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to us, and you acknowledge that you provide information at your own risk. We encourage you to use secure communication channels and to avoid sending sensitive information through unsecured means.
We also take reasonable steps to ensure that the third-party service providers we engage maintain security practices consistent with our own. We review our security posture on a regular basis and update our safeguards as technology and threats evolve.
If we become aware of a security incident that affects your personal information, we will notify you and the relevant authorities where required by applicable law.
11. International Data Transfers
Our business operates internationally, and your personal information may be transferred to, stored in, and processed in countries other than the country in which you reside. This may include transfers between China and the countries in which our customers, suppliers, and service providers are located.
When we transfer personal information across borders, we take steps to ensure that the information receives an adequate level of protection in the destination country. These steps may include entering into appropriate contractual terms with recipients or relying on other safeguards permitted by applicable law.
If you would like more information about the safeguards we apply to international transfers, please contact us using the details provided at the end of this policy.
12. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the following:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete information.
- Deletion: The right to request that we delete your personal information in certain circumstances.
- Restriction: The right to request that we limit the processing of your information in certain circumstances.
- Objection: The right to object to processing based on legitimate interests in certain circumstances.
- Portability: The right to receive your information in a structured, commonly used format in certain circumstances.
- Withdrawal of consent: The right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below. We will respond to your request within the time frame required by applicable law, and we may need to verify your identity before taking action.
13. Privacy for Children
Our website and services are intended for businesses and adults and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us immediately, and we will take steps to delete that information.
If we learn that we have collected personal information from a child without appropriate consent, we will promptly delete it. We encourage parents and guardians to supervise their children online activities and to instruct them not to submit personal information without permission.
14. Third-Party Links and Services
Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of any third party, and we encourage you to review the privacy policy of every website you visit.
If you engage with a third-party service through our website, such as a payment processor or a logistics partner, the handling of your information by that third party is governed by its own policies. We provide links to third parties for your convenience only and do not endorse or assume responsibility for their practices.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we will update the effective date at the top of this policy and, where appropriate, provide additional notice on our website.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes acceptance of the revised policy.
16. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below. We will do our best to respond promptly and to resolve any concerns you may have.
Company: Kunming Xinsen Trading Co., Ltd.
Address: Room 1109, 11th Floor, Julong Building, No. 33, Renmin Middle Road, Wuhua District, Kunming - 650000, China
Email: connect@xinsen.lol
Phone: +19595884434