1. Introduction
These Terms of Service constitute a legally binding agreement between you and Kunming Xinsen Trading Co., Ltd., a company operating under the brand name Xinsen. The terms govern your access to and use of the website located at https://www.xinsen.lol and the sourcing, logistics, and systems design services we offer.
Please read these terms carefully before using the website or engaging our services. They describe your rights and obligations, the scope of our services, and the limitations on our liability. If you have any questions about these terms, please contact us before proceeding.
Our services span multiple stages of the supply chain, and different parts of these terms may apply depending on whether you are simply browsing the website, submitting an enquiry, or entering into a full sourcing engagement. In every case, the terms below are intended to provide a clear and fair framework for our relationship.
Throughout these terms, references to the Company, we, us, and our refer to Kunming Xinsen Trading Co., Ltd. References to you and your refer to the individual or entity accessing the website or engaging our services.
2. Acceptance of These Terms
By accessing or using the website, submitting an enquiry, requesting a quotation, or engaging any of our services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree to these terms, you must not use the website or our services.
We may update these terms from time to time. Any changes will be effective when posted on this page, and the effective date at the top will be revised accordingly. Your continued use of the website or our services after any changes constitutes your acceptance of the updated terms.
These terms are the entire agreement between you and the Company with respect to the website and the services, and they supersede any prior agreements or understandings, whether written or oral, unless a separate written agreement is entered into for a specific engagement.
3. Definitions
For clarity, the following terms have the meanings set out below when used in these Terms of Service:
- Website: The website located at https://www.xinsen.lol and all associated pages.
- Services: The sourcing, sampling, logistics, freight coordination, quality control, and systems design services provided by the Company.
- Enquiry: A request for information or a quotation submitted by you through the website or another communication channel.
- Quotation: A written statement of price, specification, and terms provided by the Company in response to an enquiry.
- Order: A confirmed instruction from you to purchase or procure goods or services under a quotation or agreement.
- Goods: The products sourced, sampled, or delivered under an order.
4. Eligibility and Authority
The website and the services are intended for use by businesses and by individuals who are at least 18 years of age and who are legally able to enter into binding agreements. By using the website or the services, you represent and warrant that you meet these requirements.
If you are using the website or engaging the services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these terms. In such cases, the term you refers to both you personally and the entity you represent.
We reserve the right to refuse service to any person or entity for any lawful reason, including where we believe that providing the service would violate applicable law, trade regulations, or our own policies.
5. Description of Services
Xinsen provides integrated sourcing and systems design services that connect overseas buyers with a vetted network of manufacturers, growers, and suppliers across Yunnan and the broader Southwestern region of China. Our services include, but are not limited to, the following:
- Product sourcing and supplier identification across categories such as tea and agriculture, daily essentials, home and living, textiles, and outdoor goods.
- Sampling and quality control, including specification management, lab testing, and pre-shipment inspection.
- Order management, including purchase contracting, production tracking, and milestone reporting.
- Logistics and freight coordination, including export documentation, customs clearance, warehousing, and delivery planning.
- After-sales support, including defect resolution and reorder planning.
The exact scope of services for any engagement is defined in the applicable quotation or written agreement. The description on the website is provided for general information only and does not by itself create a contractual obligation. Specific deliverables, timelines, and responsibilities are confirmed in writing before any work begins.
6. Orders and Quotations
Submitting an enquiry does not create a binding order. A quotation issued by the Company is an invitation for you to place an order and is valid only for the period stated in the quotation, or for a reasonable period if no period is stated. Prices, specifications, and lead times may change after the quotation expires.
An order becomes binding when you accept a quotation in writing and the Company confirms acceptance in writing, or when a signed purchase agreement is executed. Each order is governed by the terms set out in the quotation or agreement, supplemented by these Terms of Service to the extent they are not inconsistent.
You are responsible for ensuring that the information you provide in an order, including specifications, quantities, and shipping details, is complete and accurate. The Company is not responsible for errors arising from inaccurate or incomplete information you provide.
7. Pricing and Payment
Prices for goods and services are set out in the applicable quotation or agreement. Unless otherwise stated, prices do not include taxes, duties, freight, insurance, or other charges, which are payable by you in addition to the quoted price. The Company will itemize applicable charges wherever possible.
Payment terms are specified in each quotation or agreement. Common arrangements include staged payments tied to verified milestones such as sample approval, production commencement, and pre-shipment. Payments are due by the methods and on the dates agreed in writing.
If any payment is not received when due, the Company may suspend or cancel the affected order, withhold delivery of goods, or charge interest on the overdue amount to the extent permitted by law. You remain responsible for any costs the Company reasonably incurs in recovering overdue amounts.
8. Sourcing and Sampling
We exercise reasonable skill and care in identifying and vetting suppliers, but we do not guarantee the continuous availability of any supplier or product. Supplier relationships, market conditions, and production capacity can change, and we will notify you promptly of any material change that affects your order.
Where samples are provided, they are intended to demonstrate the general quality and specification of the goods. Samples are supplied in accordance with the sampling terms in the quotation, and you acknowledge that small variations between the sample and mass-produced goods are normal and acceptable unless otherwise agreed in writing.
Approval of a sample by you confirms the specification against which the final goods will be produced. Any change you request after sample approval may affect price, lead time, and the applicability of the original quotation.
9. Logistics and Delivery
Lead times and delivery dates are estimates provided in good faith based on information available at the time of the quotation. The Company will use reasonable efforts to meet these estimates but does not guarantee delivery on a specific date unless a guaranteed date is expressly agreed in writing.
Risk in the goods and title to the goods pass to you in accordance with the Incoterms specified in the quotation or agreement, such as FOB, CIF, or DAP. You are responsible for import duties, taxes, and clearance in the destination country unless otherwise agreed.
The Company is not liable for delays or failures caused by circumstances beyond its reasonable control, including customs delays, carrier disruption, force majeure, and regulatory changes, as described further in the section on disclaimers below.
10. Inspection, Returns, and Refunds
You are encouraged to inspect goods upon receipt and to report any shortage, damage, or non-conformity to the Company within the period specified in the quotation or agreement, or within a reasonable period if no period is specified. Failure to report within that period may affect your ability to claim a remedy.
Where goods do not conform to the agreed specification or are damaged in transit through our fault, we will work with you to arrange a replacement, repair, or refund as appropriate, subject to the terms of the applicable agreement and applicable law. Returns must be authorized in advance in writing.
Unless otherwise required by law, we are not obliged to accept returns of goods that conform to the agreed specification or that were damaged after risk passed to you. Custom-made or specially sourced goods may be non-returnable, and this will be stated in the quotation where applicable.
11. Intellectual Property
All content on the website, including text, graphics, logos, images, and software, is the property of the Company or its licensors and is protected by applicable intellectual property laws. The Xinsen name and the associated brand elements are trademarks of the Company.
You are granted a limited, revocable, non-exclusive license to access and view the website for your own lawful business purposes. You may not copy, reproduce, distribute, modify, or create derivative works from any content on the website without our prior written consent.
If you provide us with specifications, designs, or other materials for an order, you retain your rights in those materials and grant us a limited license to use them for the purpose of fulfilling the order. You represent that any materials you provide do not infringe the rights of any third party.
12. Acceptable Use
You agree to use the website and the services only for lawful purposes and in a manner consistent with these terms. You must not use the website in any way that violates applicable law, infringes the rights of others, or interferes with the operation of the website.
Prohibited conduct includes, but is not limited to, the following: attempting to gain unauthorized access to the website or its systems; introducing malicious code; using automated means to scrape or extract content; misrepresenting your identity or authority; or transmitting unlawful, defamatory, or harmful material.
We reserve the right to suspend or terminate your access to the website or the services if we reasonably believe you have breached this section or any other provision of these terms.
13. Third-Party Links and Services
The website may contain links to third-party websites and services for your convenience. We do not control these third parties and are not responsible for their content, products, or practices. Your use of any third-party website or service is at your own risk and is subject to that third party own terms and policies.
The inclusion of a link does not imply our endorsement of the linked website or its operators. If you choose to engage a third-party service, such as a payment processor or a logistics partner, the terms of that third party will govern your relationship with them.
14. Disclaimers and Limitation of Liability
The website and its content are provided on an as is and as available basis without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business opportunity, arising out of or in connection with your use of the website or the services, even if we have been advised of the possibility of such damages.
The total aggregate liability of the Company in connection with any order or engagement shall not exceed the amount you paid to the Company for the specific order or service giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.
15. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the website or services, your breach of these terms, or your violation of any law or the rights of any third party.
This indemnification obligation survives the termination of these terms and your use of the website and services.
16. Termination
We may terminate or suspend your access to the website or the services at any time, with or without cause, and with or without notice, if we reasonably believe you have breached these terms or engaged in conduct that harms the Company or other users.
You may stop using the website and the services at any time. Termination of these terms does not relieve you of any obligation to pay amounts owed for goods or services already provided or ordered, and provisions that by their nature should survive termination will continue in effect.
17. Governing Law and Dispute Resolution
These terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the People Republic of China, without regard to its conflict of law provisions.
The parties agree to attempt to resolve any dispute through good-faith negotiation before pursuing other remedies. If a dispute cannot be resolved through negotiation, it shall be submitted to the competent courts in accordance with applicable law. Nothing in this section prevents either party from seeking injunctive or equitable relief where appropriate.
18. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our services, our business practices, or applicable law. When we make changes, we will update the effective date at the top of this page and, where appropriate, provide additional notice on the website.
Your continued use of the website or the services after the effective date of any revised terms constitutes your acceptance of those revisions. We encourage you to review these terms periodically.
19. Contact Information
If you have any questions, concerns, or comments regarding these Terms of Service, please contact us using the details below.
Our support team reviews every inquiry and aims to respond within two business days. When you write to us, please include your name, the nature of your inquiry, and any relevant order or account reference so that we can assist you efficiently. We keep all correspondence confidential and use it only to resolve your matter.
Company: Kunming Xinsen Trading Co., Ltd.
Address: Room 1109, 11th Floor, Julong Building, No. 33, Renmin Middle Road, Wuhua District, Kunming - 650000, China
Email: connect@xinsen.lol
Phone: +19595884434